Dunder MifflinScranton branch
A paper company that still answers its own phone.
Company overview · Refreshed every quarter
updated this quarter,
I promise
Why us, in four checks
Four checks make Scranton the safe paper order.
- Check 1 People never stop buying it. Paper is boring, recurring, and on every desk in the county.
- Check 2 Service the big box can't copy. A named salesperson, our own warehouse and truck, a receptionist who knows your voice.
- Check 3 It survives the cuts. Stamford closed and folded into us in 2006. Sabre kept us in 2010 on our results.
- Check 4 The relationships are the asset. In 2009 ten major clients followed their salesman out the door, then came back with him.
Company snapshot
Rewrite one slide a quarter and the deck never goes stale.
- Regional manager
- Dwight Schrute
- Owner
- Dunder Mifflin again, bought back by David Wallace
- Branch status
- Scranton is still open
- New this quarter
- Andy leaves to act; Dwight makes Jim his number two
What we sell
We sell paper, plus the people who deliver it.
The catalog
- Copy paper
- By the ream or the case
- Cardstock and specialty
- For the flyer you print twice
- Envelopes and letterhead
- Your name, on good stock
- Printers
- Since Sabre, 2010
Included, every order
- Your salesperson
- One name, one direct line
- Customer service
- A person picks up
- Warehouse and truck
- Ours, in Scranton
Who we serve
Our customers are the offices down the road.
- Public sector County offices
The county's paper contract, closed over lunch at a chain restaurant.
The Client, 2005
- Local business Offices in town
Some left for the big box. We drove a gift basket to every one.
Dunder Mifflin Infinity, 2007
- Print-heavy firms Direct mail houses
A rival branch closed. We won its biggest prospect the same week.
Turf War, 2012
Ideal customer Orders every month, wants a name to call, and notices when an order goes wrong.
Proof
When our salesman quit, ten clients went with him.
Then they came back with him. Before he left, Scranton was the company's most profitable branch.
How we compare
The big box wins on price. We win everything after the order.
3 to 2, us
Where we operate
Branches closed around us. Scranton took their clients.
Buffalo and Binghamton close too. Scranton wins its biggest prospect.
our territory:
the 570
The team
You'll deal with seven people, and you'll know every name.
- Dunder Mifflin · Scranton MS Michael Scott Regional manager Closed the county over lunch.
- Dunder Mifflin · Scranton DS Dwight Schrute Sales, later manager Relentless closer. Also farms beets.
- Dunder Mifflin · Scranton JH Jim Halpert Sales Went to Stamford, came back with it.
- Dunder Mifflin · Scranton PH Pam Halpert Reception, then sales Moved to sales after the 2009 buyout.
- Dunder Mifflin · Scranton PV Phyllis Vance Sales Knows everyone in town, and their fridges.
- Dunder Mifflin · Scranton SH Stanley Hudson Sales The veteran. Crossword at his desk.
- Dunder Mifflin · Scranton AB Andy Bernard Sales, later manager Came with the merger. Went to Cornell.
Behind them Darryl in the warehouse, Kelly in customer service, Angela, Oscar and Kevin in accounting.
How to buy
Send one invoice and meet your salesperson this week.
- This weekYouSend us your last three paper invoices
- Day 2UsYour salesperson brings a quote, in person
- Week 2UsFirst delivery, on our own truck
- Each quarterBothReview the account, and we refresh this deck
- Account
- Your company
- Item
- 20 lb copy paper, by the case
- Salesperson
- A real one
- Delivery
- Our truck, from our warehouse
- Next review
- Next quarter
White: customer · Yellow: branch · Pink: warehouse