Pitched Unfairly

fetcha growth post-mortem by Gretchen Wieners

Fetch didn't happen. Here's exactly why.

Blameless review · For the Plastics · Winter 2004

0

(not counting me)

TL;DR

Fetch launched three times, and nobody else said it.

Status: closed after a public veto at the winter talent show.

Launches
3
Evangelists
1
Veto holders
1
Tables reached
1

What we tried

The bet: fetch becomes the word for cool by winter.

  1. KR1 Regina says it once 0/1
  2. KR2 Two more tables use it by the winter talent show 0/2
  3. KR3 Someone says it when I am not in the room 0/1

fetch

adj. · one syllable · rhymes with sketch

Cool. Great. Something you would want.

"Your bracelet is so fetch."

Origin Slang, from England (source: me)

The metric

Push harder, and the only line that matters stays flat.

Times I said it

975

Times anyone else did

0

Gretchen Everyone else: 0 still zero.

SeptOctNovDec

Timeline

Three launches in one semester, and the third one ended it.

  1. Week 1

    Cafeteria, first lunch

    Launch 1, about the new girl's bracelet. The gatekeeper asks what fetch means.

    0 repeats

  2. Week 2

    Regina's house

    Launch 2, after a prank phone call. No response logged.

    0 repeats

  3. Halloween

    After class

    Benchmark: "grool" is said by accident and repeated on the spot.

    1 repeat

  4. December

    Winter talent show, backstage

    Launch 3, about a crush. Vetoed in front of the table: it is not going to happen.

    Closed

  5. Next class

    English

    I present my Julius Caesar report. Strong feelings about Brutus. Unrelated.

    A-

Root cause · five whys

It wasn't effort. It was one table and a veto.

  1. Root cause

    We pushed a word with no pull through one person with a veto.

Network map

Fetch never left our table. Grams reached every table.

Tables reached
1 of 12
Repeats
0

Glen Coco got four. I got none.

Heard it, didn't repeat Veto

What we got right

The word itself was fine. It's five keys on T9.

  • Consistent. One word, one meaning, three launches.
  • Early. The newest student heard it on her first day.
  • Disciplined. No fourth launch after the veto.
fetch 33824
12abc3def4ghi5jkl6mno7pqrs8tuv9wxyz*0#

What we'd change

Next time we win the gatekeeper first and launch second.

This time

  • Launch at lunch, unannounced
  • Explain it when asked
  • One evangelist, one table
  • Count how often I say it
  • Push harder after a no

Next time

  • Brief the gatekeeper one-on-one first
  • Lead with the job "cool" can't do
  • Seed three tables in the same week
  • Count repeats by other people
  • Treat launch 2's silence as the answer

Decisions

We stop fetch today, keep pink Wednesdays, and start with the gatekeeper.

DecisionWhatOwnerWhen
Stop Saying fetch. Gretchen As of the talent show
Keep Pink on Wednesdays. It is the one norm that spread. All Plastics Every Wednesday
Start Pre-briefing the gatekeeper on anything new. Gretchen Before Spring Fling
Start Counting repeats by other tables, weekly. Karen Every Friday

What we're watching next

The next word ships when someone else says it first.

  1. Repeatsby someone who isn't me, in week one3+
  2. Tablesusing it without a Plastic present3
  3. Gatekeeperuses it once, unpromptedYes